Store Policy
Store Policy & Conditions of Purchase
At Dapple EQ, we do our absolute best to provide you with premium products and a premium service. We are a small, locally (SA) owned business and strive to ensure customer satisfaction.
As much as this is the case, unfortunately human error can occur. If you feel dissatisfied with your products or our service, please contact us directly at store@dappleeq.com.au and we will endeavour to rectify the error.
Return/Exchanges
Dapple EQ has an exchange or credit policy. No refunds will be given for non-faulty items. If for any reason you wish to exchange an item, it must be returned within 14 days of purchase. Goods must be returned in original packaging, with swing tags attached and must be unworn and unwashed in original saleable condition to be eligible for return.
Please note-
We do not offer exchanges on any sale items as we cannot guarantee availability of sizes and styles.
Please return the goods to:
Dapple EQ
17 Walker Street
Mount Barker, SA, 5251
How the credit works:
If your return is for a full priced item, your credit amount will be noted in-store and online, and you will be emailed or messaged through a code for your use.This can then be redeemed on checkout or when you come in store.
Time frame:
Credit notes can be arranged generally within 1-2 days of receiving the garment or item back to store. You have one year to use the credit amount.
Faulty Items:
If there is an issue with your item, depending on available stock we will either replace the faulty item or give a credit for the invoice amount (whichever you prefer).
Incorrect item sent:
In the rare case of an incorrect item being sent, please let us know as soon as possible so we can ensure the correct item is set aside for you to be posted as soon as the incorrect item has been returned to the shop. As per return shipping costs (below), these will be credited back to you upon return of the item.
Shipping Costs:
The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back by Dapple EQ.
Sale Items:
We do not offer returns on sale or discounted items, including items purchased using a discount code or promo code, or items purchased during a flash sale.
Unavailable or Out of Stock items:
If we have run out of a particular style. Please email us at store@dappleeq.com.au or call us on (08) 8391 5957. Certain brands are replenishable, others are not.
Payments
Dapple EQ
1 Visa
2 Mastercard
3 Eftpos
4 PayPal
5 Afterpay
Order Confirmation
You will receive a
Special Offer Codes
All codes can be redeemed on the last page of the checkout, and will take the set amount off your items in the cart.
Pricing
All Dapple EQ prices are in $AUD and include GST.
Privacy and Security
How do I know it is safe to shop with you?
We value your privacy at Dapple EQ and work had to ensure that your details are kept secure and never realised to any other party. We do not keep any credit card information whatsoever.
Shipping and Delivery
Dapple EQ offers shipping at flat rates depending on the destination and weight. Some items which are light but bulky (ie. Saddle Pads) are at a higher weight and expense due to their dimensions.
Depending on the service, you will receive notification and a tracking number when your item has been fulfilled.
In-store Collection
Dapple EQ is happy for customers to place their orders via the website, and select 'In-store Collection' if they want to reduce their costs & pick up from the store themselves (or organise someone to collect on your behalf - in which case we require notification that this will occur).
Time for delivery:
All orders are hand packed at Dapple EQ and we work as fast as possible to be able to get your gear to you. We aim to process and send orders within one business day, orders must be in before 3pm for same day dispatch.
Delivery will then take between 2 and 7 business days for orders within Australia - Rural areas may take a little longer to receive their goods.
Tracking
You will be notified of the order confirmation and dispatch through your account via email, however the tracking of your parcel is available through Australia Post. You will receive an email containing your tracking number and the tracking service once your order has been dispatched.
Privacy Policy
Dapple EQ understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian Privacy law.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued customer.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may opt out from direct marketing material that Dapple EQ may send.
Dapple EQ is a South Australian business, owned by Lara Pizimolas and Carla Cerchi trading as Dapple EQ Pty Ltd.
ABN 17 608 356 476.